Frequently Asked Questions
Everything you need to know about your luxury shopping experience.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days, while express options are available for delivery within 1-2 business days. You will receive a tracking number via email as soon as your order departs our studio.
What is your return policy?
We offer a 14-day return window for all unworn items with original tags attached. Please note that custom couture pieces and final sale items are non-returnable due to their bespoke nature.
How do I ensure I choose the correct size?
Each product page features a detailed size guide. Since our silhouettes range from structured to flowy, we recommend comparing your measurements to our chart or contacting our stylists for personalized advice.
Do you offer international shipping?
Yes, And She Is Couture ships worldwide. International delivery times vary by location, and customs duties or taxes are the responsibility of the customer upon arrival.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern payment solutions like Apple Pay and Google Pay for a seamless checkout.
Are your garments ethically produced?
Absolutely. We pride ourselves on slow fashion principles, working with small-scale manufacturers who ensure fair wages and safe working conditions for every artisan involved.